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Smiley Financial •
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Smiley Financial •
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Smiley Financial •
Making you smile •
SMILEY FINANCIAL
Complaints
We aim to provide a high standard of service and deliver a positive experience to all customers. We recognise that sometimes things can go wrong. If you feel we have made a mistake, or we could have done something better, we will do our best to reach an appropriate resolution.
If you are just wishing to send feedback
We make the creative solutions for your problems
COMPLAINTS
SMILEY FINANCIAL, WILL AIM RESOLVE YOUR MATTER WITHIN 14 DAYS, WHICH IS ABOVE STANDARD TIMES WITHIN THE INDUSTRY
We aim to provide a high standard of service and deliver a positive experience to all customers. We recognise that sometimes things can go wrong. If you feel we have made a mistake, or we could have done something better, we will do our best to reach an appropriate resolution.
1.
If you are unhappy with your experience with Smiley Financial, we suggest you let us know as soon as soon as possible via Email or in Writing only
Email: Complaints@smileyfinancial.com.au Writing: Smiley Financial – PO BOX 4041 Baldivis WA 6171
2.
A notification will be sent to you within 2 working dates to confirm the receipt of your complaint.
3.
Your complaint clearly needs to state the issues, and what you are wishing as a resolution including your invoice number.
4.
Should your complaint be regarding our refund policy please confirm reasons for the refund request and why you believe you are entitled to a refund.
5.
If you have any questions or concerns about our findings, or if you require further information or clarification from us, please do not hesitate to contact complaints team complaints@smileyfinancial.com.au